Policy
Refund and Cancellation Policy
Effective November 9, 2026. What happens to development fees if a guaranteed date is missed, and how cancellation works outside that remedy.
Effective date: November 9, 2026.
If Keari misses an eligible deadline
We stand behind our deadlines. If we miss your guaranteed website delivery date because of delays on our end, the website development is on us.
If Keari misses the agreed deadline due to delays within its control:
- The website development is completely free.
- Development payments are refunded, including the initial deposit and any other website-development payments already made for that agreed website.
- The originally agreed website is completed without additional development charges.
Separate third-party fees and post-launch subscriptions are not covered unless expressly included in the signed agreement.
The promise this refund belongs to is The Deadline or Dime Guarantee. The line “One Week. One Website.” is explained with its limits on theguarantee page and in the guarantee terms.“Zero Risk” means only that development-fee remedy. It does not mean every cost or business risk is eliminated. Domain fees, advertising, third-party tools, and Website Care stay outside that sentence unless the signed agreement expressly includes them.Launch-ready delivery means Keari hands over the agreed, completed website, ready to launch. It is not the moment the remaining balance is paid, not the moment the website becomes public on a domain, and not an open-ended review. Design review happens before that handoff. Public launch, final payment, and later support are separate steps.
The deposit of $200 is a development payment. If the remedy applies, it is included in the refund of development payments. Website Care fees are not development fees and are not part of that remedy unless a signed agreement says otherwise.
Refund timing and method
Refunds under the Deadline or Dime remedy are started within 14 days after Keari confirms the miss in writing, back to the original payment method when the payment processor allows it.
If the project stops for another reason
Cancellation outside the guarantee remedy
Once work has started, the deposit is earned and non-refundable, unless the Deadline or Dime remedy applies. If the customer cancels before Keari starts work, Keari refunds the deposit minus any third-party fees already spent with the customer’s approval. Work already completed is billed at a fair share of the project price stated in the agreement.
Website Care
Care charges
Website Care is not charged before launch. The plan is month to month: cancel before the next charge to stop renewal, and the current paid month runs to its end. Partial-month Care refunds are not offered. Care fees are not the website development fee, so they are not part of the development-fee remedy unless a signed agreement says otherwise.
Stripe checkout is not connected on this website yet. Card numbers are never stored here.